Cancellation, Return and Exchange Conditions

Effective Date: 06.08.2026

This page explains our order cancellation, right of withdrawal, return, and exchange processes within the framework of Law No. 6502 and the Regulation on Distance Contracts.

1. Order Cancellation

If your order has not yet been shipped, you can request cancellation via or . Once the cancellation is approved, the collected payment will be refunded to your payment method as soon as possible.

2. Right of Withdrawal

You may exercise your right of withdrawal within 14 (fourteen) days from the delivery date without providing any reason and without paying any penalty. For services, this period begins on the date the contract is concluded.

3. Return Process — Step by Step

1. Send your withdrawal notice within 14 days to , specifying your order number.
2. You will receive a return shipping code and instructions from us.
3. Ship the product in full within 10 days of your notice.
4. The product will be inspected once it reaches us.
5. The refund will be processed within 14 days using the same payment method you used.

Note: The time it takes for refunds to appear on your credit card account depends on your bank.

4. Return Conditions

• The product must be in its original packaging and unused
• Labels, accessories, and user manuals must be included
• It must be sent together with the invoice
• Gift and promotional items must be returned together
• If our contracted courier company is used, the return shipping cost is covered by us

5. Exchange

If the product is defective, incomplete, or incorrect, you may request an exchange within 3 days of delivery. The product can be exchanged for the same item or another item of equal value. In this case, all shipping costs will be covered by us.

6. Products Not Eligible for Right of Withdrawal

1. Products made to order or customized to personal requests
2. Products that are perishable or may expire
3. Products unsuitable for return once the packaging is opened due to health/hygiene reasons (cosmetics, underwear, food, etc.)
4. Books, digital content, audio/video recordings, and computer consumables once the packaging has been opened
5. Products that are mixed with other items after delivery and cannot be separated
6. Periodicals provided outside of subscription
7. Accommodation, transport, dining, and entertainment services that must be performed on a specific date
8. Services performed instantly and intangible goods delivered immediately

7. Defective Goods Rights

If the product is defective, you may choose one of the following rights: withdrawal from the contract, price reduction, free repair, or replacement with a non-defective equivalent. If the defect appears within 6 months of delivery, it is deemed to have existed at the time of delivery, and the burden of proof lies with us.

8. Damaged or Incorrect Product

Check the package upon delivery. If there is external damage, have a report prepared with the courier and accept the delivery accordingly. Report any damage noticed later within 3 days; all costs will be covered by us.

9. Complaints and Appeals

If you believe your request has not been met, you may apply to Consumer Arbitration Committees or Consumer Courts depending on the monetary limits.

10. Contact

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